For questions not answered below, please contact accounting@oneclub.org.
NOTE: Our business hours are Monday – Friday, 10:00am – 6:00pm ET (15:00 – 23:00 GMT).
All payments must be made in U.S. Dollars (USD)
All payments must reach The One Club within 15 days of the invoice date.
CREDIT CARD AMEX, MASTERCARD, VISA, and DISCOVER credit cards are accepted. Online card transactions are encrypted for privacy protection.
NOTE: Credit card transactions are subject to a 3% processing fee.
ALIPAY Alipay payments are accepted via the online payment portal.
NOTE: Alipay transactions are subject to a 3% processing fee.
WECHAT PAY WeChat Pay payments are accepted via the online payment portal.
NOTE: WeChat Pay transactions are subject to a 3% processing fee.
CHECK Entrants based in the United States may arrange payment via check. Checks must be made payable to: The One Club for Creativity, Inc. NOTE: ALL CHECKS MUST BE IN U.S. DOLLARS DRAWN ON A U.S. BANK.
WIRE TRANSFER International entrants may arrange payment via wire transfer. Account details will be given during the payment process.
NOTE: Wire transfer transactions are subject to a $35 USD processing fee.
Payment Issues / Refunds
ALL ENTRY FEES ARE NON-REFUNDABLE AND NON-TRANSFERABLE. By submitting entries into the competition, entrants are committing to pay for all entry fees in full.
ONLINE CREDIT CARD PAYMENT ERROR Credit Card payment is "Declined: 15005-This transaction cannot be processed." (or similar error)
Even if your payment was declined, your entries have been submitted. Confirmation can be found on the Invoices page in your account.
Please contact your credit card provider to have your charge pre-approved.
Once approved, go to the Invoices page and click "Online Credit Card" under Payment Status to launch the payment process again.
Select Online Credit Card and proceed to pay using the pre-approved card, or select a different payment option.
NOTE: DO NOT re-create the entries in your account and attempt to check out again. This will result in duplicate entries and invoices.
